Study shows that more effective facilitators can support primary care organizational change

Researchers analyzed data from a large-scale quality improvement initiative to determine which strategies for organizational change had the most impact on clinical outcomes.

One hundred and sixty-two facilitators were assigned to 1,630 small- to medium-sized primary care practices across 12 states to support the implementation of operational improvements aimed at improving cardiovascular disease outcomes.

High-performing facilitators—defined as facilitators who had 75% or more of their assigned practices show improvement across measured health outcomes—were found to:

• Adapt recommended processes to local clinics
• Address organizational resistance
• Encourage critical thinking
• Promote accountability
• Effectively communicate their role

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